Frequently Asked Questions

Products & Craftsmanship

What makes Jimmy Crystal New York products unique?

Jimmy Crystal New York is known for luxury eyewear and accessories embellished with premium crystals. Many of our designs feature hand-applied crystal detailing, combining fashion-forward styling with expert craftsmanship.

Are the crystals genuine?

Yes. Select Jimmy Crystal New York products feature premium crystals, including Swarovski® crystals where specified. Product descriptions will indicate crystal details when applicable.

Are your crystals applied by hand?

Many of our crystal-adorned products are hand-embellished by skilled artisans to ensure quality, precision, and brilliance.

Do the crystals fall off?

Our products are crafted using professional application techniques designed for long-lasting wear. While crystals are securely applied, proper care is recommended to maintain their beauty over time.

Do you offer prescription eyewear?

Certain optical frames can accommodate prescription lenses. Please contact us before purchasing if you require prescription lens services.

Are your sunglasses polarized?

Many of our sunglasses feature polarized lenses. Please refer to individual product descriptions for lens specifications.

Do your sunglasses provide UV protection?

Yes. Our sunglasses provide 100% UVA/UVB protection to help shield your eyes from harmful sun exposure.

Orders & Customization

Do you offer custom crystal services?

Yes. Jimmy Crystal New York specializes in custom crystallization services. We can embellish eyewear, accessories, promotional items, gifts, corporate products, and one-of-a-kind creations.

Can I customize a product with my logo or artwork?

Yes. We offer custom crystal logo applications and personalized designs for businesses, events, gifts, and special projects. Minimum quantities may apply.

Can I personalize a gift?

Many of our products can be personalized with names, initials, logos, or custom crystal designs. Contact our team for available options.

How long do custom orders take?

Production times vary depending on the complexity and quantity of the project. Most custom projects require approximately 2–6 weeks after design approval.

Shipping

Where do you ship?

We ship throughout the United States and to many international destinations.

How long does shipping take?

Our products are made to order and hand-embellished with Crystals from Swarovski®, ensuring exceptional craftsmanship and attention to detail. Production typically requires 7-10 business days before shipment, depending on the design and level of customization.

Most in-stock orders ship within 1–3 business days. Delivery times vary depending on your location and selected shipping method.

Do you offer expedited shipping?

Yes. Expedited shipping options are available during checkout.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Do you ship internationally?

Yes. International shipping rates and delivery times vary by destination.

Need your order sooner? Contact our customer service team, and we will do our best to accommodate your timeline whenever possible.

Returns & Exchanges

What is your return policy?

We accept returns on eligible, unused merchandise within 30 days of delivery. Items must be returned in their original condition and packaging.

Are custom orders returnable?

Because custom and personalized items are made specifically for you, they are generally non-returnable and non-refundable unless there is a manufacturing defect.

How do I initiate a return?

Please contact our customer service team with your order number, and we will provide return instructions.

Care & Maintenance

How should I clean my eyewear?

Use a microfiber cloth and lens-safe cleaning solution. Avoid harsh chemicals, abrasive materials, and paper towels.

How should I care for crystal-embellished products?

Store products in their protective case or pouch when not in use. Avoid prolonged exposure to water, perfumes, lotions, and excessive heat.

Can crystal embellishments be repaired?

In many cases, yes. Please contact us with photos of the item, and we will evaluate available repair options.

Wholesale & Corporate Services

Do you offer wholesale accounts?

Yes. Jimmy Crystal New York works with retailers, boutiques, gift shops, museums, resorts, and specialty stores worldwide.

Do you offer corporate gifting services?

Absolutely. We create custom crystal-branded gifts, awards, promotional products, and event merchandise for companies and organizations.

Have you worked with major brands?

Yes. Jimmy Crystal New York has provided crystal customization services for major brands, PR agencies, events, celebrities, and luxury retail partners.

Contact Us

How can I contact customer service?

You can reach our team via email, phone, or through the contact form on our website.

Where is Jimmy Crystal New York located?

Jimmy Crystal New York is headquartered in New York City and has been creating crystal-enhanced fashion accessories and custom designs for customers around the world.

Extra FAQ

Q: What is crystal eyewear?
Crystal eyewear features decorative crystal embellishments applied to frames, creating a luxurious and distinctive fashion statement.

Q: Can you crystallize my own item?
Yes. We can often embellish customer-supplied items with crystals. Contact us with photos and project details for evaluation.

Q: Do you use Swarovski crystals?
Many of our custom projects and select retail collections feature Swarovski® crystals. Please refer to individual product descriptions for details.

Q: What products can Jimmy Crystal customize?
We can customize eyewear, handbags, shoes, electronics, promotional products, gifts, awards, sculptures, automotive pieces, and many other items. If you can imagine it, there's a good chance we can crystallize it.